VELUX Group issues product warning
The product warning concerns the risk of an electrical fault in a flat roof window.
A fault detected in VELUX new generation mains-powered glass rooflight CVU could in rare instances cause electric shock.
The risk is considered low and no one has been injured. It is safe to use the affected flat roof windows with a remote control, but owners should refrain from any physical contact with the windows to eliminate the risk of electric shock.
Owners of these windows are advised to contact their relevant local VELUX customer service organisation for the issue to be rectified. Contact information is available on VELUX market websites.
Neither the solar-powered version of this flat roof window, nor older versions of VELUX flat roof windows are impacted.
VELUX initially launched the mains-powered glass rooflight CVU in July 2021. Read more here.
About the VELUX Group
For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product programme includes roof windows and modular skylights, decorative blinds, sun screening products and roller shutters, as well as installation and smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. We work globally – with sales and manufacturing operations in more than 36 countries and around 11,000 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non-profit, charitable foundations (THE VELUX FOUNDATIONS) and family. In 2022, the VELUX Group had total revenue of EUR 2.99 billion, VKR Holding had total revenue of EUR 4.29 billion, and THE VELUX FOUNDATIONS donated EUR 181 million in charitable grants.
For more information about VELUX Group, visit velux.com.